Privacy Policy | SVCS Renovations

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Privacy Policy

Renovation SVCS respects the privacy of our users and has developed this Privacy Policy to demonstrate our commitment to safeguarding your personal information. This policy is intended to outline the types of information we collect, how we use it, who we may share it with, and the choices you have regarding the use and disclosure of your information.

We encourage you to read this Privacy Policy carefully when using our website, www.renovation.svcs.co.za, or when engaging with our services. By accessing or using our site or services, you acknowledge and accept the practices described in this policy.

Should you have any questions about our privacy practices, please refer to the end of this document for contact details.

Our current practices comply with the Protection of Personal Information Act 4 of 2013 (“POPIA”). In line with POPIA, we prioritise the protection and lawful processing of personal information shared with us in order to deliver our services effectively.

Your personal information is collected for a clearly defined purpose and will be used solely for that purpose unless otherwise agreed by you or as required by law. Where necessary to deliver our services, some information may be shared with third parties—strictly limited to what is essential for that purpose.

You have the right to refuse the processing of your personal information or to withdraw your consent at any time. Please note that doing so may limit or prevent your ability to use certain services, either partially or entirely.

Under POPIA, you have specific rights concerning your personal data. One such right is “Data Subject Participation”, which grants you access to your personal information, and the ability to request corrections, updates, or the deletion of such information. Please be aware that requesting deletion may impact our ability to provide you with certain services.

To better understand your rights, we encourage you to review the full text of POPIA.

Renovation SVCS is committed to adhering to the eight conditions for lawful processing of personal information. To ensure compliance, we:

  • Accept accountability for the information we handle
  • Collect information lawfully and only to the extent necessary
  • Obtain consent where required
  • Collect information directly from you whenever possible
  • Use the information solely for the purpose it was provided, unless otherwise authorised
  • Retain information only as long as necessary or legally required
  • Ensure data accuracy, completeness, and relevance
  • Implement appropriate security safeguards
  • Provide transparent communication and enable your participation in managing your information

For any queries related to your personal information, please contact our Information Officer:

Name: Herold R Van Vuuren
Email: support@svcs.co.za

Information We Collect About You


In General. We may collect personal information that can identify you, such as your name, cellphone number, and email address, as well as other information that does not personally identify you. When you provide personal information through our website, the information may be transmitted to our servers.

Information You Provide

We may collect and store any personal information you enter on our website or provide to us in another way. This includes identifying information such as your name, address, email address, telephone number, credit card details, and other personally identifiable information.

Information From Other Sources

We may periodically receive both personal and non-personal information about you from other businesses, partners, contractors, and third parties. Examples include updated delivery or address details, purchase histories, and additional demographic data.


Use of Cookies and Other Technologies to Collect Information

Information Collected Automatically

We automatically collect certain data from your browser when you visit our website. This includes your IP address, browser type and language, access times, cookie data previously accepted by your browser, and the referring website address.

Cookies

When you visit our website, we may assign your device one or more cookies to improve access and personalize your experience. Cookies may also be used to collect data about your activity on our site, such as pages visited, links clicked, and search terms used. Most browsers accept cookies automatically, but you can adjust your browser settings to decline them. Please note that disabling cookies may impact your ability to use certain interactive features on our website.

Other Technologies

We may use standard internet technologies such as web beacons or similar tools to monitor your usage of our website. These may also be embedded in promotional emails or newsletters to track open rates and engagement. This information helps us tailor services, deliver targeted content, and assess the effectiveness of our digital marketing and content strategies.

Information Collected by Third-Parties

We may permit third parties—including authorized service providers, advertising networks, and analytics companies—to display advertisements or track user engagement on our website. These third parties may use cookies and other tracking technologies to collect data on users who interact with their ads. Our website does not share your personal information with these third parties. This tracking allows them to serve relevant advertisements and measure campaign performance.

How We Use the Information We Collect

In General. We may use the information we collect about you to:

  • Deliver the products and services that you have requested
  • Manage your account and provide you with customer support
  • Perform research and analysis about your use of, or interest in, our products, services, or content, or those offered by others
  • Communicate with you via email, postal mail, telephone and/or mobile devices, or send newsletters about services that may interest you—from us, our sister companies, or third parties
  • Communicate with you regarding partially completed service requests
  • Develop and display content and advertising tailored to your interests on our site and other platforms
  • Verify your eligibility and deliver prizes in connection with contests and sweepstakes
  • Perform background screening (which may involve third parties) on service professionals
  • Enforce our terms and conditions
  • Publicly display comments, ratings, reviews, and other content submitted by you
  • Manage and operate our business
  • Carry out any other purpose disclosed to you at the time of information collection

Payment and Financial Information

For vendors: We may use your financial or payment method information to:

  • Process payments for purchases made on our website
  • Enroll you in discounts, rebates, or other incentive programs you've chosen to join
  • Pre-qualify you for credit card or similar offers
  • Pre-qualify service professionals for inclusion in our contractor network
  • Prevent or detect fraudulent transactions
  • Support other operational and business management purposes

For consumers: We may use your credit card or financial information to process payments made on our website in a secure manner.

With whom we share your information

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our web site or while using our services.

Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

  • Authorized vendors: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website or performing background checks of vendors. We may also release information to collection and/or credit agencies for past due accounts. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
  • Marketing Affiliates: When you are referred to us via a third party marketing affiliate, we may share your email address, and other information that you provide, to such marketing affiliate.
  • Business partners: When you make purchases, reservations or engage in promotions offered through our website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant's offer or program, you authorize us to provide your email address and other information to that merchant.
  • Vendors: We match your details and quote request against our list of Pro’s. When you submit a quote request through our website, you consent to our providing your personal information and request to the Pro’s we match with your request. Sharing this information with Pro’s allows them to contact you using the e-mail address, Cellphone number or other contact information you provided. In addition, we have other approved contractual partners that fulfil quote requests, or that utilize their own businesses to supplement our network, and we share your information with them in order to attempt to provide the services requested. If using our services pursuant to a membership with one of our partners, Snupit may share your quote request activity information with such partner.
  • Direct mail partners: From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you.

For Professionals (Pro's), we may share your business contact information with third parties, including but not limited to, business name, address, telephone number, email address and name of owner or proprietor of the business.

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy.

Aggregated and non-personal information. We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.

Your Choices About Collection and Use of Your Information

You may choose at any time to stop receiving promotional emails or newsletters from us. To do so, simply log in to your user account and update your communication preferences to opt out of marketing messages. Additionally, each promotional email you receive from us will include an option to unsubscribe from future communications. Please note that it may take up to 10 days to process your opt-out request.

Even if you opt out of receiving promotional messages, we may still send you important service-related communications, such as account notifications, system alerts, transaction confirmations, and customer service updates. These types of emails are considered essential to the operation of your account and may not offer an opt-out option.

If you prefer not to receive any communications or interactions from us at all, including service-related notices, you may request full exclusion by emailing us at support@svcs.co.za. Please include your full name and contact details in the request so we can process it effectively.

Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our services, legal requirements, or data protection practices. When we do, we will revise the “last updated” date at the bottom of the policy. We encourage you to review this page periodically to stay informed about how we are protecting your information and any updates to our privacy practices.

By continuing to use our website and services after such updates are posted, you agree to the revised terms. If any significant changes are made, we will take reasonable steps to notify you, such as via email or prominent notices on our website.

Get in Touch

If you have questions or wish to exercise your rights under this policy, please contact us:

SVCS Renovations
Email: support@svcs.co.za
Phone: [+27] 011 083 6450